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NORMA LANG STEUERLE, 54, of Alexandria, Va., was a clinical psychologist and someone Carolyn Lawlor, a teacher and school director, could turn to for advice when a student was having trouble. "I always thought of her as a very wise woman," Lawlor said. "She had that extraordinary ability, when a person walked into her space, to make them feel immediately comfortable, like an old friend." Steurle was a passenger aboard American Flight 77 when it crashed into the Pentagon. She was on the first leg of a journey that would have taken her to Japan to rendezvous with her family and then on a visit to Thailand.

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